Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development

Bijan Khosrawi-Rad; Gia Huy Hoang; Ricarda Schlimbach; Susanne Robra-Bissantz

doi:10.25368/2024.290

Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development

Bijan Khosrawi-Rad
, Gia Huy Hoang
, Ricarda Schlimbach
, Susanne Robra-Bissantz

Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review

2 Citations (Scopus)

Abstract

Pedagogical conversational agents (PCAs) are intelligent dialog systems that communicate with their users in natural language, either text-based (as chatbots) or speech-based (as voice assistants) (Hobert & Meyer von Wolf, 2019). Due to technical advances, they are getting better at processing natural language. ChatGPT, for example, shows that chatbots are already widely used to support everyday life and digital learning. However, users often perceive PCAs as not motivating (Nißen et al., 2021; Wellnhammer, Dolata, Steigler & Schwabe, 2020). According to a recent practice analysis by Janssen, Grützner & Breitner (2021), this is a common reason why learners do not use them, and PCAs fail. Combining PCAs with game-based approaches is one way to counteract this issue (Benner, Schöbel, Süess, Baechle & Janson, 2022; Schöbel, Schmidt-Kraepelin, Janson & Sunyaev, 2021).

Original language	English
Title of host publication	Communities in New Media. Inclusive Digital : Forming Community in an Open Way Self-Determined Participation in the Digital Transformation - Proceedings of 26th Conference GeNeMe 2023
Editors	Thomas Kohler, Eric Schoop, Nina Kahnwald, Ralph Sonntag
Number of pages	11
Publisher	TUDpress - Verlag der Wissenschaften GmbH
Publication date	2023
Pages	246-256
ISBN (Electronic)	9783959085373
DOIs	https://doi.org/10.25368/2024.290
Publication status	Published - 2023
Externally published	Yes
Event	26th Conference on Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation, GeNeMe 2023 - Dresden, Germany Duration: 13.09.2023 → 15.09.2023

Research areas and keywords

Business informatics

ASJC Scopus Subject Areas

Management of Technology and Innovation
Computer Science Applications

Access to Document

10.25368/2024.290Licence: CC BY

Cite this

Khosrawi-Rad, B., Hoang, G. H., Schlimbach, R., & Robra-Bissantz, S. (2023). Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development. In T. Kohler, E. Schoop, N. Kahnwald, & R. Sonntag (Eds.), Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation - Proceedings of 26th Conference GeNeMe 2023 (pp. 246-256). TUDpress - Verlag der Wissenschaften GmbH. https://doi.org/10.25368/2024.290

Khosrawi-Rad, Bijan ; Hoang, Gia Huy ; Schlimbach, Ricarda et al. / Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development. Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation - Proceedings of 26th Conference GeNeMe 2023. editor / Thomas Kohler ; Eric Schoop ; Nina Kahnwald ; Ralph Sonntag. TUDpress - Verlag der Wissenschaften GmbH, 2023. pp. 246-256

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title = "Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development",

abstract = "Pedagogical conversational agents (PCAs) are intelligent dialog systems that communicate with their users in natural language, either text-based (as chatbots) or speech-based (as voice assistants) (Hobert \& Meyer von Wolf, 2019). Due to technical advances, they are getting better at processing natural language. ChatGPT, for example, shows that chatbots are already widely used to support everyday life and digital learning. However, users often perceive PCAs as not motivating (Ni{\ss}en et al., 2021; Wellnhammer, Dolata, Steigler \& Schwabe, 2020). According to a recent practice analysis by Janssen, Gr{\"u}tzner \& Breitner (2021), this is a common reason why learners do not use them, and PCAs fail. Combining PCAs with game-based approaches is one way to counteract this issue (Benner, Sch{\"o}bel, S{\"u}ess, Baechle \& Janson, 2022; Sch{\"o}bel, Schmidt-Kraepelin, Janson \& Sunyaev, 2021).",

keywords = "Business informatics",

author = "Bijan Khosrawi-Rad and Hoang, \{Gia Huy\} and Ricarda Schlimbach and Susanne Robra-Bissantz",

year = "2023",

doi = "10.25368/2024.290",

language = "English",

pages = "246--256",

editor = "Thomas Kohler and Eric Schoop and Nina Kahnwald and Ralph Sonntag",

booktitle = "Communities in New Media. Inclusive Digital",

publisher = "TUDpress - Verlag der Wissenschaften GmbH",

address = "Germany",

note = "26th Conference on Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation, GeNeMe 2023 ; Conference date: 13-09-2023 Through 15-09-2023",

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Khosrawi-Rad, B, Hoang, GH, Schlimbach, R & Robra-Bissantz, S 2023, Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development. in T Kohler, E Schoop, N Kahnwald & R Sonntag (eds), Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation - Proceedings of 26th Conference GeNeMe 2023. TUDpress - Verlag der Wissenschaften GmbH, pp. 246-256, 26th Conference on Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation, GeNeMe 2023, Dresden, Germany, 13.09.23. https://doi.org/10.25368/2024.290

Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development. / Khosrawi-Rad, Bijan; Hoang, Gia Huy; Schlimbach, Ricarda et al.
Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation - Proceedings of 26th Conference GeNeMe 2023. ed. / Thomas Kohler; Eric Schoop; Nina Kahnwald; Ralph Sonntag. TUDpress - Verlag der Wissenschaften GmbH, 2023. p. 246-256.

Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review

TY - CHAP

T1 - Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development

AU - Khosrawi-Rad, Bijan

AU - Hoang, Gia Huy

AU - Schlimbach, Ricarda

AU - Robra-Bissantz, Susanne

PY - 2023

Y1 - 2023

N2 - Pedagogical conversational agents (PCAs) are intelligent dialog systems that communicate with their users in natural language, either text-based (as chatbots) or speech-based (as voice assistants) (Hobert & Meyer von Wolf, 2019). Due to technical advances, they are getting better at processing natural language. ChatGPT, for example, shows that chatbots are already widely used to support everyday life and digital learning. However, users often perceive PCAs as not motivating (Nißen et al., 2021; Wellnhammer, Dolata, Steigler & Schwabe, 2020). According to a recent practice analysis by Janssen, Grützner & Breitner (2021), this is a common reason why learners do not use them, and PCAs fail. Combining PCAs with game-based approaches is one way to counteract this issue (Benner, Schöbel, Süess, Baechle & Janson, 2022; Schöbel, Schmidt-Kraepelin, Janson & Sunyaev, 2021).

AB - Pedagogical conversational agents (PCAs) are intelligent dialog systems that communicate with their users in natural language, either text-based (as chatbots) or speech-based (as voice assistants) (Hobert & Meyer von Wolf, 2019). Due to technical advances, they are getting better at processing natural language. ChatGPT, for example, shows that chatbots are already widely used to support everyday life and digital learning. However, users often perceive PCAs as not motivating (Nißen et al., 2021; Wellnhammer, Dolata, Steigler & Schwabe, 2020). According to a recent practice analysis by Janssen, Grützner & Breitner (2021), this is a common reason why learners do not use them, and PCAs fail. Combining PCAs with game-based approaches is one way to counteract this issue (Benner, Schöbel, Süess, Baechle & Janson, 2022; Schöbel, Schmidt-Kraepelin, Janson & Sunyaev, 2021).

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DO - 10.25368/2024.290

M3 - Article in conference proceedings

AN - SCOPUS:85188534655

SP - 246

EP - 256

BT - Communities in New Media. Inclusive Digital

A2 - Kohler, Thomas

A2 - Schoop, Eric

A2 - Kahnwald, Nina

A2 - Sonntag, Ralph

PB - TUDpress - Verlag der Wissenschaften GmbH

T2 - 26th Conference on Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation, GeNeMe 2023

Y2 - 13 September 2023 through 15 September 2023

ER -

Khosrawi-Rad B, Hoang GH, Schlimbach R, Robra-Bissantz S. Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development. In Kohler T, Schoop E, Kahnwald N, Sonntag R, editors, Communities in New Media. Inclusive Digital: Forming Community in an Open Way Self-Determined Participation in the Digital Transformation - Proceedings of 26th Conference GeNeMe 2023. TUDpress - Verlag der Wissenschaften GmbH. 2023. p. 246-256 doi: 10.25368/2024.290

Design of a Pedagogical Conversational Agent as Moderator of an Educational Serious Game for Business Model Development

Abstract

Research areas and keywords

ASJC Scopus Subject Areas

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