“... but the professionals decide everything”: Complaint Procedures in Residential Group Care

Claudia Equit

doi:10.2307/jj.17207117.6

“... but the professionals decide everything”: Complaint Procedures in Residential Group Care

Claudia Equit (Editor)

Professorship of Social Pedagogy, in particular Comparative Child Welfare Service Research

Research output: Contributions to collected editions/works › Contributions to collected editions/anthologies › Research

Abstract

The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner’s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children’s rights especially assign an important role to complaints procedures in securing participation rights:

Original language	English
Title of host publication	Participation in Residential Childcare : Safeguarding children´s rights through participation and complaint procedures
Editors	Claudia Equit
Number of pages	26
Place of Publication	Opladen
Publisher	Verlag Barbara Budrich GmbH
Publication date	15.07.2024
Pages	67-92
ISBN (Print)	978-3-8474-2709-4
ISBN (Electronic)	978-3-8474-1879-5
DOIs	https://doi.org/10.2307/jj.17207117.6
Publication status	Published - 15.07.2024

Research areas and keywords

Educational science
Social Work and Social Pedagogics
Residential child care
Participation
Children's rights

Access to Document

10.2307/jj.17207117.6Licence: CC BY

Participation in organizational cultures of residential care
Equit, C. (Project manager, academic)
German Research Foundation
01.10.19 → 31.12.22
Project: Research

Participation in Residential Childcare. Safeguarding children´s rights through participation and complaint procedures.
Equit, C. (Editor), 15.07.2024, Opladen: Verlag Barbara Budrich GmbH. 255 p.
Research output: Books and anthologies › Collected editions and anthologies › Research

Open Access

Cite this

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abstract = "The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner{\textquoteright}s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children{\textquoteright}s rights especially assign an important role to complaints procedures in securing participation rights:",

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“... but the professionals decide everything”: Complaint Procedures in Residential Group Care. / Equit, Claudia (Editor).
Participation in Residential Childcare: Safeguarding children´s rights through participation and complaint procedures. ed. / Claudia Equit. Opladen: Verlag Barbara Budrich GmbH, 2024. p. 67-92.

Research output: Contributions to collected editions/works › Contributions to collected editions/anthologies › Research

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“... but the professionals decide everything”: Complaint Procedures in Residential Group Care

Abstract

Research areas and keywords

Access to Document

Fingerprint

Projects

Participation in organizational cultures of residential care

Research output

Participation in Residential Childcare. Safeguarding children´s rights through participation and complaint procedures.

Cite this