Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Yana Boeva; Arne Berger; Andreas Bischof; Olivia Doggett; Hendrik Heuer; Juliane Jarke; Pat Treusch; Roger Andre Søraa; Zhasmina Tacheva; Maja Lee Voigt

doi:10.1145/3544549.3573830

Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Yana Boeva
, Arne Berger
, Andreas Bischof
, Olivia Doggett
, Hendrik Heuer
, Juliane Jarke
, Pat Treusch
, Roger Andre Søraa
, Zhasmina Tacheva
, Maja Lee Voigt

Centre for Digital Cultures

Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review

9 Citations (Scopus)

Abstract

Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise "progress"and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the "ghosts"are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.

Original language	English
Title of host publication	CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
Editors	Albrecht Schmidt, Kaisa Väänänen, Tesh Goyal, Per Ola Kristensson, Anicia Peters
Number of pages	5
Publisher	Association for Computing Machinery, Inc
Publication date	19.04.2023
Pages	1-5
Article number	332
ISBN (Print)	9781450394222
ISBN (Electronic)	9781450394222
DOIs	https://doi.org/10.1145/3544549.3573830
Publication status	Published - 19.04.2023
Event	ACM CHI Conference on Human Factors in Computing Systems 2023 - Congress Center Hamburg, Hamburg, Germany Duration: 23.04.2023 → 28.04.2023 https://chi2023.acm.org/ https://doi.org/10.25798/sy04-f530 http://www.wikidata.org/entity/Q126961012

Bibliographical note

Publisher Copyright:
© 2023 Owner/Author.

Research areas and keywords

Automation
Design Fiction
Ghost work
Labor
Digital media
Media and communication studies

Access to Document

10.1145/3544549.3573830

Cite this

Boeva, Y., Berger, A., Bischof, A., Doggett, O., Heuer, H., Jarke, J., Treusch, P., Søraa, R. A., Tacheva, Z., & Voigt, M. L. (2023). Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. In A. Schmidt, K. Väänänen, T. Goyal, P. O. Kristensson, & A. Peters (Eds.), CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems (pp. 1-5). Article 332 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery, Inc. https://doi.org/10.1145/3544549.3573830

Boeva, Yana ; Berger, Arne ; Bischof, Andreas et al. / Behind the Scenes of Automation : Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. editor / Albrecht Schmidt ; Kaisa Väänänen ; Tesh Goyal ; Per Ola Kristensson ; Anicia Peters. Association for Computing Machinery, Inc, 2023. pp. 1-5 (Conference on Human Factors in Computing Systems - Proceedings).

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Boeva, Y, Berger, A, Bischof, A, Doggett, O, Heuer, H, Jarke, J, Treusch, P, Søraa, RA, Tacheva, Z & Voigt, ML 2023, Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. in A Schmidt, K Väänänen, T Goyal, PO Kristensson & A Peters (eds), CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems., 332, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, Inc, pp. 1-5, ACM CHI Conference on Human Factors in Computing Systems 2023, Hamburg, Hamburg, Germany, 23.04.23. https://doi.org/10.1145/3544549.3573830

Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. / Boeva, Yana; Berger, Arne; Bischof, Andreas et al.
CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. ed. / Albrecht Schmidt; Kaisa Väänänen; Tesh Goyal; Per Ola Kristensson; Anicia Peters. Association for Computing Machinery, Inc, 2023. p. 1-5 332 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Contributions to collected editions/works › Article in conference proceedings › Research › peer-review

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AU - Berger, Arne

AU - Bischof, Andreas

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AU - Heuer, Hendrik

AU - Jarke, Juliane

AU - Treusch, Pat

AU - Søraa, Roger Andre

AU - Tacheva, Zhasmina

AU - Voigt, Maja Lee

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AB - Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise "progress"and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the "ghosts"are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.

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KW - Labor

KW - Digital media

KW - Media and communication studies

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U2 - 10.1145/3544549.3573830

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M3 - Article in conference proceedings

AN - SCOPUS:85158097028

SN - 9781450394222

T3 - Conference on Human Factors in Computing Systems - Proceedings

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BT - CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

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PB - Association for Computing Machinery, Inc

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Boeva Y, Berger A, Bischof A, Doggett O, Heuer H, Jarke J et al. Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. In Schmidt A, Väänänen K, Goyal T, Kristensson PO, Peters A, editors, CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, Inc. 2023. p. 1-5. 332. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3544549.3573830

Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Abstract

Bibliographical note

Research areas and keywords

Access to Document

Fingerprint

Cite this