Framework for Smart Services as a premise for collaboration in the era of manufacturing services

Florian Stamer; Amal Labbouz; Benjamin Haefner; Gisela Lanza

doi:10.1007/978-3-662-60417-5_60

Framework for Smart Services as a premise for collaboration in the era of manufacturing services

Titel in Übersetzung: Framework für Smart Services als Grundlage für Kollaboration im Kontext aufkommender industrieller Dienstleistungen

Florian Stamer^*
, Amal Labbouz
, Benjamin Haefner
, Gisela Lanza

^*Korrespondierende/r Autor/-in für diese Arbeit

Karlsruher Institut für Technologie

Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › Begutachtung

Abstract

In der aktuellen VUCA-Welt (Volatility, Uncertainty, Complexity & Ambiguity) ist Kollaboration eine wirksame Methode, um die Effizienz träger, historisch-gewachsener globaler Wertschöpfungsnetzwerke (WSN) zu steigern und sich damit den neuen Herausforderungen zu stellen. Obwohl die unterschiedlichen Vorteile der Kollaboration innerhalb wie außerhalb eines Unternehmens bereits bekannt sind, erreicht Kollaboration nicht das theoretische Potenzial. Gleichzeitig kommt es durch die Digitalisierung zu einer industriellen Revolution. Die Einflüsse des digitalen Zeitalters lassen sich an dem zunehmenden Angebot an digitalen Dienstleistungen im Fertigungsumfeld erkennen. In Anbetracht dieser Situation muss der Stand der Technik neu bewertet werden. Insbesondere Dienstleistungen werden einen großen Einfluss auf die Art und Weise haben, wie Unternehmen miteinander interagieren. Im diesem Artikel wird ein Ansatz vorgestellt, mit dem verschiedene Smart Services hinsichtlich ihrer unterschiedlichen Eigenschaften und die daraus resultierenden Anforderungen einer Umsetzung klassifiziert werden. Dieses Framework ist der erste Schritt auf dem Weg, Kollaborationsszenarien basierend auf intelligenten Diensten neu zu bewerten und damit die Voraussetzung für ein höheres Maß an Kollaboration in globalen WSN zu schaffen.

Titel in Übersetzung	Framework für Smart Services als Grundlage für Kollaboration im Kontext aufkommender industrieller Dienstleistungen
Originalsprache	Englisch
Titel	Production at the leading edge of technology : Proceedings of the 9th Congress of the German Academic Association for Production Technology (WGP), September 30th - October 2nd, Hamburg 2019.
Redakteure/-innen	Jens Peter Wulfsberg, Wolfgang Hintze, Bernd-Arno Behrens
Seitenumfang	10
Erscheinungsort	Berlin, Heidelberg
Herausgeber (Verlag)	Springer Vieweg
Erscheinungsdatum	2019
Seiten	603–612
ISBN (Print)	978-3-662-60416-8, 978-3-662-60419-9
ISBN (elektronisch)	978-3-662-60417-5
DOIs	https://doi.org/10.1007/978-3-662-60417-5_60
Publikationsstatus	Erschienen - 2019
Extern publiziert	Ja

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10.1007/978-3-662-60417-5_60

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Stamer, F., Labbouz, A., Haefner, B., & Lanza, G. (2019). Framework for Smart Services as a premise for collaboration in the era of manufacturing services. in J. P. Wulfsberg, W. Hintze, & B.-A. Behrens (Hrsg.), Production at the leading edge of technology: Proceedings of the 9th Congress of the German Academic Association for Production Technology (WGP), September 30th - October 2nd, Hamburg 2019. (S. 603–612). Springer Vieweg. https://doi.org/10.1007/978-3-662-60417-5_60

Stamer, Florian ; Labbouz, Amal ; Haefner, Benjamin et al. / Framework for Smart Services as a premise for collaboration in the era of manufacturing services. Production at the leading edge of technology: Proceedings of the 9th Congress of the German Academic Association for Production Technology (WGP), September 30th - October 2nd, Hamburg 2019.. Hrsg. / Jens Peter Wulfsberg ; Wolfgang Hintze ; Bernd-Arno Behrens. Berlin, Heidelberg : Springer Vieweg, 2019. S. 603–612

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title = "Framework for Smart Services as a premise for collaboration in the era of manufacturing services",

abstract = "In the current VUCA-world (Volatility, Uncertainty, Complexity \& Ambiguity) collaboration is a potent method to increase the efficiency of sluggish, historically grown global value added networks and, thus, face the resulting new challenges. Although the different benefits of collaboration, within as well as between different companies, are already well known, the collaboration level is not reaching its potential. At the same time the production principles are disrupted by digitalization. The influences of the digital era can be noticed by the increasing servitization of manufacturing. Therefore, the state of the art needs to be updated in order to illustrate the new conditions. Especially services will have a big impact on the way how companies interact with each other. In this article an approach is presented to classify different Smart Services regarding different properties and the resulting requirements for realization. This framework is a premise for the goal to reevaluate collaboration scenarios based on Smart Services and, therefore, a premise for a higher level of collaboration in global value added networks.",

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Stamer, F, Labbouz, A, Haefner, B & Lanza, G 2019, Framework for Smart Services as a premise for collaboration in the era of manufacturing services. in JP Wulfsberg, W Hintze & B-A Behrens (Hrsg.), Production at the leading edge of technology: Proceedings of the 9th Congress of the German Academic Association for Production Technology (WGP), September 30th - October 2nd, Hamburg 2019.. Springer Vieweg, Berlin, Heidelberg, S. 603–612. https://doi.org/10.1007/978-3-662-60417-5_60

Framework for Smart Services as a premise for collaboration in the era of manufacturing services. / Stamer, Florian; Labbouz, Amal; Haefner, Benjamin et al.
Production at the leading edge of technology: Proceedings of the 9th Congress of the German Academic Association for Production Technology (WGP), September 30th - October 2nd, Hamburg 2019.. Hrsg. / Jens Peter Wulfsberg; Wolfgang Hintze; Bernd-Arno Behrens. Berlin, Heidelberg: Springer Vieweg, 2019. S. 603–612.

Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › Begutachtung

TY - CHAP

T1 - Framework for Smart Services as a premise for collaboration in the era of manufacturing services

AU - Stamer, Florian

AU - Labbouz, Amal

AU - Haefner, Benjamin

AU - Lanza, Gisela

PY - 2019

Y1 - 2019

N2 - In the current VUCA-world (Volatility, Uncertainty, Complexity & Ambiguity) collaboration is a potent method to increase the efficiency of sluggish, historically grown global value added networks and, thus, face the resulting new challenges. Although the different benefits of collaboration, within as well as between different companies, are already well known, the collaboration level is not reaching its potential. At the same time the production principles are disrupted by digitalization. The influences of the digital era can be noticed by the increasing servitization of manufacturing. Therefore, the state of the art needs to be updated in order to illustrate the new conditions. Especially services will have a big impact on the way how companies interact with each other. In this article an approach is presented to classify different Smart Services regarding different properties and the resulting requirements for realization. This framework is a premise for the goal to reevaluate collaboration scenarios based on Smart Services and, therefore, a premise for a higher level of collaboration in global value added networks.

AB - In the current VUCA-world (Volatility, Uncertainty, Complexity & Ambiguity) collaboration is a potent method to increase the efficiency of sluggish, historically grown global value added networks and, thus, face the resulting new challenges. Although the different benefits of collaboration, within as well as between different companies, are already well known, the collaboration level is not reaching its potential. At the same time the production principles are disrupted by digitalization. The influences of the digital era can be noticed by the increasing servitization of manufacturing. Therefore, the state of the art needs to be updated in order to illustrate the new conditions. Especially services will have a big impact on the way how companies interact with each other. In this article an approach is presented to classify different Smart Services regarding different properties and the resulting requirements for realization. This framework is a premise for the goal to reevaluate collaboration scenarios based on Smart Services and, therefore, a premise for a higher level of collaboration in global value added networks.

KW - Engineering

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SN - 978-3-662-60416-8

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BT - Production at the leading edge of technology

A2 - Wulfsberg, Jens Peter

A2 - Hintze, Wolfgang

A2 - Behrens, Bernd-Arno

PB - Springer Vieweg

CY - Berlin, Heidelberg

ER -

Stamer F, Labbouz A, Haefner B, Lanza G. Framework for Smart Services as a premise for collaboration in the era of manufacturing services. in Wulfsberg JP, Hintze W, Behrens BA, Hrsg., Production at the leading edge of technology: Proceedings of the 9th Congress of the German Academic Association for Production Technology (WGP), September 30th - October 2nd, Hamburg 2019.. Berlin, Heidelberg: Springer Vieweg. 2019. S. 603–612 doi: 10.1007/978-3-662-60417-5_60

Framework for Smart Services as a premise for collaboration in the era of manufacturing services

Abstract

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