“... but the professionals decide everything”: Complaint Procedures in Residential Group Care

Claudia Equit

doi:10.2307/jj.17207117.6

“... but the professionals decide everything”: Complaint Procedures in Residential Group Care

Claudia Equit (Herausgeber*in)

Professur für Sozialpädagogik, insbesondere vergleichende Jugendhilfeforschung

Publikation: Beiträge in Sammelwerken › Aufsätze in Sammelwerken › Forschung

Abstract

This chapter contains reports on violence and victimization experienced by
children and young people. This chapter addresses complaint procedures to secure the participation rights of children and adolescents in residential group care in Germany and is based on the project “Participation in Residential Childcare” funded by the German Research Foundation (DFG). Different complaint processes in the residential groups will be presented against the backdrop of different idiocultures that were analyzed in residential group care. In addition, a theoretical conceptualization of complaint procedures to secure participation rights will be proposed. The review of the care-experienced person Antonina Milinkovic is presented and linked to the following conclusions. The results are discussed against the backdrop of the international discourse about the implementation of the UN Convention on the Rights of the Child.

Originalsprache	Englisch
Titel	Participation in Residential Childcare : Safeguarding children´s rights through participation and complaint procedures
Redakteure/-innen	Claudia Equit
Seitenumfang	26
Erscheinungsort	Opladen
Herausgeber (Verlag)	Verlag Barbara Budrich GmbH
Erscheinungsdatum	15.07.2024
Seiten	67-92
ISBN (Print)	978-3-8474-2709-4
ISBN (elektronisch)	978-3-8474-1879-5
DOIs	https://doi.org/10.2307/jj.17207117.6
Publikationsstatus	Erschienen - 15.07.2024

Fachgebiete und Schlagwörter

Erziehungswissenschaften
Sozialwesen
right to participate
Out-of-Home-Care

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10.2307/jj.17207117.6Lizenz: CC BY

1 Abgeschlossen

Partizipation in Organisationskulturen der Heimerziehung
Equit, C. (Wissenschaftliche Projektleiter*in)
Deutsche Forschungsgemeinschaft
01.10.19 → 31.12.22
Projekt: Forschung

1 Sammelwerke und Anthologien

Participation in Residential Childcare. Safeguarding children´s rights through participation and complaint procedures.
Equit, C. (Herausgeber*in), 15.07.2024, Opladen: Verlag Barbara Budrich GmbH. 255 S.
Publikation: Bücher und Anthologien › Sammelwerke und Anthologien › Forschung

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abstract = "The term “complaint” is defined in its meaning as a cause or expression of dissatisfaction (Oxford Learner{\textquoteright}s Dictionaries, n.d.). Complainants who have exit options at their command in an organization have more effective options for complaints (Diaz et al., 2019; Hirschmann, 1970). Based on Urban-Stahl (2012, p. 7), this contribution understands complaint as a process in which, through attribution, criticism, dissatisfaction, or personal concerns are dealt with in child and youth welfare organizations (ibid.). Children{\textquoteright}s rights especially assign an important role to complaints procedures in securing participation rights:",

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“... but the professionals decide everything”: Complaint Procedures in Residential Group Care. / Equit, Claudia (Herausgeber*in).
Participation in Residential Childcare: Safeguarding children´s rights through participation and complaint procedures. Hrsg. / Claudia Equit. Opladen: Verlag Barbara Budrich GmbH, 2024. S. 67-92.

Publikation: Beiträge in Sammelwerken › Aufsätze in Sammelwerken › Forschung

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“... but the professionals decide everything”: Complaint Procedures in Residential Group Care

Abstract

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Participation in Residential Childcare. Safeguarding children´s rights through participation and complaint procedures.

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