Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Yana Boeva; Arne Berger; Andreas Bischof; Olivia Doggett; Hendrik Heuer; Juliane Jarke; Pat Treusch; Roger Andre Søraa; Zhasmina Tacheva; Maja Lee Voigt

doi:10.1145/3544549.3573830

Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Yana Boeva
, Arne Berger
, Andreas Bischof
, Olivia Doggett
, Hendrik Heuer
, Juliane Jarke
, Pat Treusch
, Roger Andre Søraa
, Zhasmina Tacheva
, Maja Lee Voigt

Centre for Digital Cultures

Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › Begutachtung

9 Zitate (Scopus)

Abstract

Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise "progress"and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the "ghosts"are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.

Originalsprache	Englisch
Titel	CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
Redakteure/-innen	Albrecht Schmidt, Kaisa Väänänen, Tesh Goyal, Per Ola Kristensson, Anicia Peters
Seitenumfang	5
Herausgeber (Verlag)	Association for Computing Machinery, Inc
Erscheinungsdatum	19.04.2023
Seiten	1-5
Aufsatznummer	332
ISBN (Print)	9781450394222
ISBN (elektronisch)	9781450394222
DOIs	https://doi.org/10.1145/3544549.3573830
Publikationsstatus	Erschienen - 19.04.2023
Veranstaltung	ACM CHI Conference on Human Factors in Computing Systems 2023 - Congress Center Hamburg, Hamburg, Deutschland Dauer: 23.04.2023 → 28.04.2023 https://chi2023.acm.org/ https://doi.org/10.25798/sy04-f530 http://www.wikidata.org/entity/Q126961012

Bibliographische Notiz

Publisher Copyright:
© 2023 Owner/Author.

Fachgebiete und Schlagwörter

Digitale Medien
Medien- und Kommunikationswissenschaft

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10.1145/3544549.3573830

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Boeva, Y., Berger, A., Bischof, A., Doggett, O., Heuer, H., Jarke, J., Treusch, P., Søraa, R. A., Tacheva, Z., & Voigt, M. L. (2023). Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. in A. Schmidt, K. Väänänen, T. Goyal, P. O. Kristensson, & A. Peters (Hrsg.), CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems (S. 1-5). Artikel 332 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery, Inc. https://doi.org/10.1145/3544549.3573830

Boeva, Yana ; Berger, Arne ; Bischof, Andreas et al. / Behind the Scenes of Automation : Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Hrsg. / Albrecht Schmidt ; Kaisa Väänänen ; Tesh Goyal ; Per Ola Kristensson ; Anicia Peters. Association for Computing Machinery, Inc, 2023. S. 1-5 (Conference on Human Factors in Computing Systems - Proceedings).

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Boeva, Y, Berger, A, Bischof, A, Doggett, O, Heuer, H, Jarke, J, Treusch, P, Søraa, RA, Tacheva, Z & Voigt, ML 2023, Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. in A Schmidt, K Väänänen, T Goyal, PO Kristensson & A Peters (Hrsg.), CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems., 332, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, Inc, S. 1-5, ACM CHI Conference on Human Factors in Computing Systems 2023, Hamburg, Hamburg, Deutschland, 23.04.23. https://doi.org/10.1145/3544549.3573830

Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. / Boeva, Yana; Berger, Arne; Bischof, Andreas et al.
CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Hrsg. / Albrecht Schmidt; Kaisa Väänänen; Tesh Goyal; Per Ola Kristensson; Anicia Peters. Association for Computing Machinery, Inc, 2023. S. 1-5 332 (Conference on Human Factors in Computing Systems - Proceedings).

Publikation: Beiträge in Sammelwerken › Aufsätze in Konferenzbänden › Forschung › Begutachtung

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T2 - ACM CHI Conference on Human Factors in Computing Systems 2023

AU - Boeva, Yana

AU - Berger, Arne

AU - Bischof, Andreas

AU - Doggett, Olivia

AU - Heuer, Hendrik

AU - Jarke, Juliane

AU - Treusch, Pat

AU - Søraa, Roger Andre

AU - Tacheva, Zhasmina

AU - Voigt, Maja Lee

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KW - Automation

KW - Design Fiction

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KW - Labor

KW - Digital media

KW - Media and communication studies

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U2 - 10.1145/3544549.3573830

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M3 - Article in conference proceedings

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Boeva Y, Berger A, Bischof A, Doggett O, Heuer H, Jarke J et al. Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation. in Schmidt A, Väänänen K, Goyal T, Kristensson PO, Peters A, Hrsg., CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, Inc. 2023. S. 1-5. 332. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3544549.3573830